Company Background

We are representing our client in the hospitality industry. Due to recent expansion, they are looking for experienced Guest Experience Manager based in Sungai Long, Kajang.

Working Hours: 8.30am - 5.30am / 6 days

Job Responsibilities:

• Oversee the daily operations of attractions to ensure smooth and efficient functioning.
• Manage and enhance the overall guest experience by maintaining high service standards.
• Develop and implement strategies to increase visitor numbers and drive attendance.
• Lead, train, and supervise staff to deliver excellent customer service and operational efficiency.
• Monitor and manage budgets, ensuring cost-effectiveness and profitability.
• Oversee facility maintenance to ensure attractions are safe, functional, and well-presented.
• Ensure compliance with all health, safety, and regulatory requirements.
• Address guest feedback, inquiries, and complaints with professionalism and care.
• Collaborate with the marketing team to promote attractions and support special events.
• Prepare reports on operational performance, guest satisfaction, and financial results.
• Continuously identify opportunities for process improvements and innovative guest experiences.

Requirements

• Diploma or Bachelor's Degree in Hospitality, Tourism, Business, or related field.
• Proven experience in hospitality, or customer service management.
• Strong leadership and communication skills to manage teams and interact with guests.
• Problem-solving, adaptable, and able to work in a fast-paced environment.
• Customer-focused with a commitment to safety and service excellence.
• Willing to work on weekends, public holidays, and peak seasons.

Interested candidates may apply online or email updated resume to revathiy(at)talentrecruit.com.my or ryan(at)talentrecruit.com.my

Only shortlisted candidates will be notified